We had never sold a home. Francis explained every step of the process and ensured that we knew what to expect. He was very hands on and came to work with us in person rather than back and forth on email. He explained the strategy and the tactics of finalizing an awesome sale. In the end we had 9 offers over asking price and after careful review of the offers we were very happy and confident with the buyer we selected. I highly recommend Francis whether you are a newbie or if you are a seasoned seller.
San Jose Cory Neighborhood seller, May 2018
Francis helped us sell our Sunnyvale home and buy a new house in San Jose. Francis was extremely helpful through the entire selling and buying processes. He helped us show our Sunnyvale house the right way and provided all the right marketing and communication tools. Even in this "seller's" market, his experience was very helpful in detailing the various offers. During the buying stage, Francis helped us identify the right houses, identify the potential issues via a thorough study of the disclosures and permits ... Francis was always available, even late in evenings or week ends, to respond to our concerns and work on offers, which is useful when you work on a busy schedule. We really appreciated his counsel, patience and hard work, which are needed when dealing with current offers in a a crazy Bay Area Real Estate market. I recommend Francis without any restriction.
Mike & Catherine Plottier, June 2018
Erik and I wanted to thank you for all the support, expertise and patience you have shown us since we embarked on our home buying adventure. We felt completely taken care of and informed during the entire process. We knew that this wasn’t just because you have pride of occupation or reputation, but also because you truly cared that we have the best experience and that we find the perfect home for us. We are so lucky to have met you and worked with you. We would absolutely recommend you to any of our friends and family! best,
Raquel & Erik, June 2017, San Jose.
Francis is an amazing real estate agent who goes above and beyond. His goal is to find the best house for the client, not to make a quick buck. He was patient in educating me through the buying process, pointing out the pros and cons of each house, combing through the details of the paperwork, and working with my schedule. He excels both when house shopping is smooth and when there are complications, personalities, and pressure. He persevered in my slow buying process and even inspected a contingent house for me on Christmas Day. He successfully navigated interactions with an entire spectrum of other agents, from the experienced to the extremely inexperienced. When unexpected problems arose with the inspections, he negotiated a deal for me which I was very satisfied with. The loan process also had hiccups; Francis knew what to do and stayed in constant communication with my loan broker. After the sale, Francis followed up and debugged problems with the sellers. I was impressed that he was able to use English, French, and Spanish in his work. Francis is a true professional -- experienced, knowledgeable, passionate, realistic, and dedicated. Two other people I know have bought/sold their homes through Francis and only speak highly of him.
J. Yu, 2016, East Palo Alto
Since I had observed how Francis Rolland worked when I purchased my condo in 2006 from his client and was impressed by his professionalism, I choose him to sell my condo for me this spring. My husband has often indicated since then that he was glad I choose Francis! We both have been impressed by his level of experience and desire to help make the process as easy as possible. His knowledge of the Mountain View area couldn't be better. He kept in close contact with us through the whole experience. I highly recommend him if you want the best deal for your property with the least amount of problems.SJE - Old Mill - May 2015
We were neophytes in real estate when we started working with Francis. He guided us, taught us and "managed" us through the entire process. There was no need, question or recommendation that went unanswered by Francis. He knew real estate laws, requirements and had superb marketing skills. Bottom line, he made a very complicated process simple, understandable and stress free. Oh, and that's right, we got top dollar for our condominium sale!
Bernice Agardi, Mountain View - 2/2015
Dear Francis,Frank and I would like to express our gratitude for all you did in the sale of our home in Mountain View. Having met you years ago in the sale of our neighbor's home we knew who to call when we made the difficult decision to sell our home of thirty years. Your professionalism, experience and advise is immeasurable along with your work ethic and diligence. Your charts and sale records are impressive and you are very good at what you do. You have become more than a Realtor, you have become a friend. Thank you thank you. Best Regards,Dorothy and Frank - Mountain View 10/2014
Dear Francis: I cannot begin to show you the appreciation and admiration I have for your excellent handling of the recent sale of my home. I truly respect your expert professionalism and dedication and follow-up at every step of the transaction. Brian and I were very grateful for all of your thoughtfulness and ongoing consideration throughout the whole process.Thank you for all of your expertise and kindness on our sale. Best wishes,Catherine, Old Mill, Mountain View - 10/2014
Francis was our Realtor for almost a year. We were very happy to have chosen to go with a Realtor since we would not have found our house if it had not been for Francis. He found our house before it arrived on the market so we managed to avoid the bidding war which usually takes place.In addition, we were so happy that we chose Francis as our Realtor. He was very kind and patient with us, never hesitating to take us to visit (or revisit) houses. We visited more than 70 different houses within a 30 min driving radius from our house. Each time, he would provide us with information about the house, comps and point to us the things we may not like and would not have noticed without him.He also gave us a lot of good advice and his experience, contacts and the regard that other professionals have for him in the real estate industry were extremely valuable.His dedication to his clients was impressive (including being highly responsive) and his thoroughness avoided us quite a few headaches when he caught errors made by other agents we were dealing with.As a person, Francis is warm, honest and incredibly caring. All along, we felt very well looked after and we have been highly recommending Francis to our friends.JC & Sofie - 3/1/14, Los Altos Hills
My condo in Mountain View closed escrow today. It was on the market for only ten days before entering a contract with the prospective buyer. Everything proceeded smoothly, without any hitches or surprises.My satisfaction with the end result was due in large part to Francis Rolland. In 1998, Francis represented me when I bought the condo. I was pleased that he was available to help me sell it. I thought then, as I do now, that he is extremely knowledgeable of the area, and he knows how to put that knowledge to work on behalf of his clients. He is patient in explaining everything in terms that are understandable. He is so organized that it is highly unlikely that anything will slip through the cracks. Most important of all, Francis is ethical beyond reproach.Besides all the qualities noted above, Francis Rolland is pleasant to work with. To the degree that selling one's home is enjoyable, Francis' calm and down-to-earth attitude makes the process less stressful than it could potentially be.There are never guarantees that any process will have a totally successful outcome. Working with Francis, though, you know that everything that can be done is done properly and on time, thus improving your chances of things going your way.Jackie Hamburg - 6/26/14 - Mountain View